Happiness at work in workers of a hotel in the city of Cartagena

Abstract

This study explores the factors influencing workplace happiness among employees at a hotel in
Cartagena, aiming to identify key elements to enhance their well-being and performance. The
research utilized a mixed-methods approach, combining qualitative and quantitative techniques.
Surveys were conducted with 269 employees, along with participant observation and analysis of
internal documents, which provided a broad and accurate view of working conditions. The results
revealed that work environment, recognition policies, and professional development opportunities are
critical factors in the perception of workplace happiness. The implementation of training programs
and flexible schedules had a positive impact, as did psychological support and stress management
activities, which promoted a comprehensive view of well-being. Furthermore, the importance of
communication and empathy in leadership was identified, contributing to a positive and resilient
organizational culture. Recreational and team-building activities were also valued, strengthening
employees’ sense of belonging and collaboration. In conclusion, a proactive management approach
is recommended, incorporating strategies for recognition, development, and communication to
improve workplace well-being, thereby enhancing the hotel's sustainability and competitiveness in a
challenging environment.